Returns & Exchanges
At ARTIFACT, we stand by the quality of our curated wardrobe essentials and offer a 30-day window for returns or exchanges on all unworn items. We strive to make the process as seamless as your shopping experience to ensure you find your perfect fit.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.
Attach the Label
Download and print your prepaid shipping label from the portal and affix it to the outside of your parcel, covering any previous delivery markings.
Ship and Refund
Drop off your package at any authorized carrier location; once our warehouse inspects the return, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing